Give your team the tools they need to log, track and manage software issues.
All software has issues and bugs. The best way to fight back against the bugs is to track them, log them, document them, fix them, test them, and then release.
HelpMaster makes an excellent software bug tracking tool, with capabilities that software development teams can use to improve the quality of their software.
- Build a workflow for software development
- Build a workflow for software testing
- Build a workflow for release management
- Convert user bug reports, or support cases into software development tasks
When support calls become bugs
For software companies, or businesses that operate a customer helpdesk for software that they develop, the link between the helpdesk and the software developers is very close. This is where the similarities between logging a support incident, and logging a software fault play right into the feature-set of HelpMaster. Often-times, the support call is the first indication that there is a bug in the software.
Using the same powerful workflow engine that runs your helpdesk, you can easily morph the support case into a software development bug report for your dev team. When such a transition is required, a support rep will simply adjust the support ticket to add the "software bug" forms to capture specific software and operating and then assign it to the development team for action.