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0 Replies and 3926 Views
Support Requests and Annual Maintenance Subscriptions 3926 0
Started by Beth S
Due to an increase in support requests outside of the terms of the Annual Maintenance Subscription (AMS). PRD Software will now be strictly applying the billable component of the AMS to such requests.
What does this mean
If you make a support request that is not as a result of a fault or issue with HelpMaster (such as setting up IIS or installing SQL server) then this becomes billable. If this is the case PRD Software will advise you and get your approval before proceeding.
H...
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3926 |
10/28/2008 7:19 PM |
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0 Replies and 8099 Views
Subscribe to this topic to be notified of product updates 8099 0
Started by Rod Weir
In order to be kept up-to-date about product releases and other product announcements, please subscribe to this topic. By doing this you will automatically receive a notification email whenever a new topic is posted here about a new product release.
You can subscribe to this topic by checking the 'Subscribe' checkbox at the top of this page.
Thank you
HelpMaster Pro development team
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8099 |
08/14/2007 7:18 PM |
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0 Replies and 73 Views
Maintenance release of HelpMaster, v17.22.5 is now available 73 0
Started by Rod Weir
A new release of HelpMaster is now available. This release delivers some exciting new workflow improvements, along with improved staff web portal functionality.
For a list of the major new features of v17, see http://www.helpmasterpro.com/Suppor...Master-v17
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge. If your annual maintenance...
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73 |
10/08/2018 9:51 AM |
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0 Replies and 246 Views
Maintenance release of HelpMaster, v17.20.14 is now available 246 0
Started by Rod Weir
A new release for v17 is now available.
This release fixes a number of issues for version 17 as well as new and enhanced features. For a detailed list of fixes, refer to the version history.
For a list of the major new features of v17, see http://www.helpmasterpro.com/Suppor...Master-v17
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at ...
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246 |
08/14/2018 12:28 PM |
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0 Replies and 580 Views
Maintenance release of HelpMaster, v17.16.28 is now available 580 0
Started by Rod Weir
This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.
For a list of the major new features of v17, see http://www.helpmasterpro.com/Suppor...Master-v17
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge. If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software...
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580 |
04/30/2018 11:43 AM |
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0 Replies and 1100 Views
New major release - HelpMaster v17 now available 1100 0
Started by Rod Weir
A new major release of HelpMaster, v17 is now available.
This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks. For a list of the major new features, see https://www.helpmasterpro.com/Suppo...Master-v17
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v17 at no charge. If your annual maintenance subscription (AMS) has lapsed, plea...
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1100 |
12/11/2017 10:41 AM |
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0 Replies and 2681 Views
HelpMaster website update 2681 0
Started by Rod Weir
In preparation of the v17 release, the HelpMaster website has had a make-over.
The new-look site provide additional information about the capabilities of HelpMaster, as well as an improved navigation layout and internal optimizations.
Make sure you're subscribed to the HelpMaster newsletter to receive further updates and new and events.
The next major release of HelpMaster is almost here!
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2681 |
08/03/2017 5:28 PM |
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0 Replies and 2421 Views
Maintenance release of HelpMaster, v16.7.11 is now available 2421 0
Started by Rod Weir
This release fixes a number of issues for version 16. For a detailed list of fixes, refer to the version history.
For a list of the major new features of v16, see http://www.helpmasterpro.com/Home/What-is-new-for-HelpMaster-v16
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge. If your annual maintenance subscription (AMS) has lapsed, please contact PRD Software for a quote t...
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2421 |
07/22/2016 10:36 AM |
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0 Replies and 2817 Views
Maintenance release of HelpMaster, v16.1.23 is now available. 2817 0
Started by Rod Weir
The first maintenance release of HelpMaster, v16.1.23 is now available.
This release fixes a number of issues that have been discovered since the initial v16 release. For a detailed list of fixes, refer to the version history.
For a list of the major new features of v16, see http://www.helpmasterpro.com/Home/W...Master-v16
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge. If your...
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2817 |
01/25/2016 2:56 PM |
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0 Replies and 2790 Views
HelpMaster v16.0.0 is now available 2790 0
Started by Rod Weir
A new major release of HelpMaster, v16 is now available.
This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks. For a list of the major new features, see http://www.helpmasterpro.com/Helpde...pMaster-16
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v16 at no charge. If your annual maintenance subscription (AMS) has lapsed, please con...
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2790 |
12/23/2015 3:57 PM |
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0 Replies and 3170 Views
HelpMaster v15.6.5 is now available 3170 0
Started by Rod Weir
A new major release of HelpMaster v15 is now available.
This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks. For a list of the major new features, see http://www.helpmasterpro.com/Helpde...pMaster-15
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v15 at no charge. If your annual maintenance subscription (AMS) has lapsed, please cont...
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3170 |
06/10/2015 4:58 PM |
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0 Replies and 4109 Views
HelpMaster v14.7.25 is now available 4109 0
Started by Rod Weir
HelpMaster v14.7.25 is now available.
This release fixes a number of issues that have been reported since the initial 14.0 release. It also include some great new features, and some notable enhancements. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below.
The release does require a database patch if you are upgrading from any version of HelpMaster. Use the database and report...
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4109 |
07/28/2014 1:26 PM |
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0 Replies and 4368 Views
HelpMaster v14.3.21 is now available - Maintenance release 4368 0
Started by Rod Weir
HelpMaster v14.3.21 is now available.
This release fixes a number of issues that have been reported since the initial 14.0 release. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below.
The release does require a database patch if you are upgrading from any version of HelpMaster. Use the database and reports wizard to perform this operation.
Not already using v14 Upgr...
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4368 |
03/24/2014 12:09 PM |
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0 Replies and 4596 Views
HelpMaster v14.1.4 is now available 4596 0
Started by Rod Weir
A new major release of HelpMaster v14 is now available.
This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks. For a list of the major new features, see http://www.helpmasterpro.com/Helpdesk-Software/What-is-new-for-HelpMaster-14.aspx
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v14 at no charge. If your annual maintenance subscr...
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4596 |
01/14/2014 1:58 PM |
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0 Replies and 3731 Views
HelpMaster v13.6.4 is now available 3731 0
Started by Rod Weir
HelpMaster v13.6.4 is now available.
This release fixes a number of issues that have been reported since the initial 13.0 release. The complete list of changes can be viewed in the HelpMaster version history which can be accessed via the updates and service packs page link below.
The release does require a database patch if you are upgrading from v12 or older. Use the database and reports wizard to perform this operation.
Not already using v13 Upgrade today
If ...
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3731 |
06/04/2013 8:54 PM |
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0 Replies and 3237 Views
HelpMaster v13 is now available! Major new release 3237 0
Started by Rod Weir
A new major release of HelpMaster v13 is now available.
This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks. For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v13.aspx
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v13 at no charge. If your annual maintenance subscription (AMS) has lapsed, please co...
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3237 |
04/01/2013 6:05 PM |
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0 Replies and 3035 Views
Visit CeBIT 2013 for free! 3035 0
Started by Scott McRae
Are you planning to come to CeBIT in Sydney in May We hope you are, so while you&39;re learning about all the new business technolgy, you can come and say hi to the HelpMaster team at booth n21!
Save the $40 registration fee by applying this promo code share53a on this page.
We all hope you can make it! See you there.
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3035 |
03/11/2013 8:56 PM |
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0 Replies and 3512 Views
HelpMaster v12.8.24 is now available! 3512 0
Started by Rod Weir
A new release of HelpMaster is now available.
v12.8.22 includes new features as well as many minor improvements, bug fixes and tweaks. For a general list of features that appear in the entire v12 release, please refer to http://www.helpmasterpro.com/Products/What-is-new-for-HelpMaster-v12.aspx . A detailed version history is also available from the download page.
Feature highlights
Custom queues
Organize your workload into custom queues - great for busy helpdesk staff.
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3512 |
08/27/2012 12:54 AM |
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0 Replies and 3332 Views
HelpMaster now on FaceBook and Twitter 3332 0
Started by Rod Weir
Dear HelpMasters,
Do you prefer to get your HelpMaster updates via Facebook, perhaps Twitter If you do, then please visit and follow the HelpMaster on-line community. All contributions happily accepted.
FaceBook
Twitter
Thanks for your support
PRD Software / HelpMaster Development team
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3332 |
08/09/2012 11:08 PM |
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0 Replies and 3253 Views
HelpMaster v12 is now available! Major new release 3253 0
Started by Rod Weir
A new major release of HelpMaster v12 is now available.
This release includes many new and exciting features as well as many minor improvements, bug fixes and tweaks. For a list of the major new features, see http://www.helpmasterpro.com/Produc...r-v12.aspx
Upgrade eligibility and registration codes
If you hold a current Annual Maintenance Subscription (AMS), you may upgrade to upgrade to v12 at no charge. If your annual maintenance subscription (AMS) has lapsed, please co...
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3253 |
05/17/2012 7:41 AM |