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1 Replies and 7787 Views Internet Explorer Settings for AD Web Module Login    7787  1 Started by  Dennis Odri To get an auto AD login as a Client or Staff user via the HelpMaster Pro Web Module, the IIS server needs to be added to the Trusted Sites zone and needs to be modified to allow the current AD user login to be passed through to the Web Module as follows; 1. Open IE's Internet options from the 'Tools' menu and click on the 'Security' tab, 2. Click on the 'Trusted Sites' zone and then the 'Sites' button, 3. Add your HelpMaster server name e.g. 'webserver' and/or FQDN e.g. 'webserver.domain.com....
1 7787
by  Suman DasJump to last post
10/28/2008 6:54 PM
4 Replies and 6461 Views Validation message : This Member ID already exists. Please enter another Member ID.  6461  4 Started by  Anne Savoie I turned on the Active Directory integration feature and all users validated fine except three.  In error I had the feature to delete users if not found in Active Directory so they got deleted  I recreated the 3 users and they can now log in but they get the following message in the Active Directory Event log in HelpMaster v.15.8.5. Description: Validation failed while updating a Member. Member Name = Anne Savoie (asavoie) , WindowsUPN = asavoieCWCENTRAL.internal, distinguishedName=...
4 6461
by  Anne SavoieJump to last post
04/21/2016 10:42 PM
0 Replies and 2936 Views Import client pictures/photos from Active Directory  2936  0 Started by  Rod Weir Quick Active Directory tip. Use the Field-mappings section of your Active Directory profiles to import/synchronize the client picture from Active Directory.  The picture will be displayed in the client screen, as well as any Action Log entries for that client/staff. Use the 'User' menu > 'Preferences' to select the Action Log display settings.
0 2936
09/14/2015 10:13 AM
8 Replies and 5702 Views Is it possible to add a new mapping  5702  8 Started by  Scott McKenzie As the title suggests, I'd like to add a new mapping between HMP and AD.&160; It looks like the mappings are hard coded in the app but if someone knows a way to add a new one I'd like to know how to do it. &160; Edit: We're running version 9.0.4.434.
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by  Rod WeirJump to last post
09/14/2015 9:54 AM
0 Replies and 4122 Views How to test Active Directory login on the HelpMaster Desktop  4122  0 Started by  Dennis Odri While evaluating HelpMaster many of you want to try or test the Active Directory login functionality of the HelpMaster Desktop using the Sample database. Please follow the instructions contained in our new Knowledge Base article outlining how to configure the Sample database to test an Active Directory login.
0 4122
07/24/2012 12:05 AM
3 Replies and 5063 Views How can the Active Directory module be improved?  5063  3 Started by  Rod Weir Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.&160;&160; What ideas do you have&160; What do you wish it did Here's a few ideas that we are currently receiving via tech support / sales enquiries etc. Ability to revoke client web licences based on Active/Inactive status in AD Ability to disable / remove / delete a HelpMaster client if their corresponding AD user account is moved to another OU Ability to map site / company inf...
3 5063
by  Rod WeirJump to last post
05/28/2012 8:00 PM
3 Replies and 4652 Views Am i missing something  4652  3 Started by  Chandrasekar Vasudevan &160;Hi Administrators, &160; &160; &160; &160; &160; &160; &160; &160; &160; I installed hmp v 11.0 in my local machine and hosted the helpmaster web interface also successfully. Now i want to use the active directory features in the helpmaster. I started the helpmaster Active Directory manager . In Open menu. I clicked HM active direcotry services setup. Followed the help file and tried to start the service in the Windows service view. When i tried that ... I got this error in the e...
3 4652
by  Dennis OdriJump to last post
01/23/2012 4:35 PM
1 Replies and 5735 Views Timeout Error  5735  1 Started by  Nanang Bagus trisna Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:'Tab...
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by  Nanang Bagus trisnaJump to last post
02/02/2010 7:53 PM
2 Replies and 5428 Views Send As Permissions  5428  2 Started by  Daniel Hughes Last Friday we upgraded our HelpMaster to version 9.1.2. Upgrade went pretty smoothly. After a little bit of monkeying around, we noted that several users now have full Send As permissions in Exchange 2007 while not explicitly defined. We have since found out that it is only users in a HelpMaster Pro Users security group in AD. This group does not have any special permissions. This was not that case early last week. Is there something new in version 9.1.2 that would be changing these permissio...
2 5428
by  Daniel HughesJump to last post
11/08/2009 9:12 PM
0 Replies and 3798 Views Matching Active Directory users to HelpMaster Pro clients  3798  0 Started by  Rod Weir A while ago we received this request from a client regarding the v8 Active Directory module Hi guys, I have noticed that with the Active Directory Integration module, you cannot associate existing accounts unless there is something in AD for all the three criteria fields: Last name First name Work email Our current Active Directory account setup can satisfy the First Name and Work email requirements however we don’t use last names for many of our usernames in active directory. ...
0 3798
12/09/2008 3:46 PM
0 Replies and 3571 Views What's new for the Active Directory module in version 9?  3571  0 Started by  Rod Weir Hi everyone, We're putting together the documentation for the upcoming v9 release and I thought I would share a page from the help manual from the 'What's new for AD' Here it is... Rod &160; What's new for the v9 Active Directory module The version 9 Active Directory module is almost a complete re-write of the version 8 code.&160; Here's some of the improvements. 1. A new look, wizard style profile manager Now it is much easier to create and configure Active Directory profile...
0 3571
11/19/2008 9:04 PM
4 Replies and 7375 Views Active Directory module now available!  7375  4 Started by  Renee W The HelpMaster Pro Active Directory module is now available with V8. This is a feature that many of you have requested for some time. The HelpMaster Pro Module offers you complete, intelligent and flexible control of the integration process. The AD integration module is available after 1st of July 2008 as an additional module to HelpMaster Pro v8, which you can download now from this site. Contact our sales office for pricing. We look forward to hearing your feedback on it...
4 7375
by  Suman DasJump to last post
11/16/2008 5:29 PM
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Faster entity search screens coming by Rod Weir in Using HelpMaster with 0 replies Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

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Faster entity search screens coming by Rod Weir in Using HelpMaster Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

RE: Email Manager and Priority Manager services by Rod Weir in Bugs!!! Hi Josh, Thanks for reporting this and for assisting the dev team off-line to diagnose this issue. We've been working on the code and have foun...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Updating custom Crystal Reports to work with UTC dates by Rod Weir in Reports and reporting HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other soluti...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...