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1 Replies and 6411 Views Date format  6411  1 Started by  Anne Savoie We just cofigured our web module and will be allowing access at the end of the month.  One big issue that I need to get resolved and have not had any success with is the date format.  My users will be very confused by the dd/MM/YY format that is currently displaying on the web.  I&39;ve check the host server&39;s regional/language settings and have them set as mm/dd/yy and also copied these to reserved accounts.  I&39;ve checked the .net globalization settings in IIS ...
1 6411
by  Scott WardJump to last post
06/05/2013 7:05 PM
1 Replies and 4428 Views Web Interface slow to load on first open  4428  1 Started by  Support Questas Hi All, We are running v12 and have noticed that the web module which running on Win 2008 R2 IIS 7.5 deployed as a Host is extremely slow on first call to the web page. For Example, if I reboot my PC and then after logging into Windows I use Internet Explorer and browse to the site, it will take about 1 and half minutes to open, it doesn&39;t matter if I browse to the default page, winlogin page or the KB page. Once Im finally in the page works a treat. Even after closing and reopening the IE...
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by  Rod WeirJump to last post
01/09/2013 7:44 PM
7 Replies and 5921 Views Spinning Helpmaster Pro Logo  5921  7 Started by  Lisa I hope someone can help me.&160; We have just started using the Web module and have found that for certain things it works quite well, but for other things it looks like Helpmaster breaks.&160; I am able to search for jobs, open them and action them.&160; However whenever there is a multi-page list of jobs and I attempt to navigate to the next page, I get a spinning Helpmaster Pro logo and nothing else.&160; This also occurs in the Helpdesk explorer, on first opening the explorer, it shows ...
7 5921
by  Suman DasJump to last post
05/17/2012 7:09 PM
1 Replies and 4798 Views Bump a job via the self-service portal  4798  1 Started by  Rod Weir Here&39;s an interesting idea that was sent through to our tech support recently. Hey, when in the Self Service portal, can you “bump” a job. Ie lets say you have ten jobs in the list, and 3 of them are getting pretty urgent, can you bump/nudge them , ie to get our attention. Some of our big sites might have say 50 jobs, and depending on what’s happening, they will want to bring certain ones to our attention.  A bit like sending an email asking” what happening...
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by  RobertJump to last post
03/14/2012 6:48 PM
0 Replies and 3217 Views Display specific job templates per client/site for web self-service  3217  0 Started by  Rod Weir For those using the HelpMaster web interface for client web self-service, did you know that you can customize the list of job templates that are presented to the user when they log a job   The list of job templates is populated via a simple SQL Server stored procedure.   By customizing this stored procedure you can customize the list based on ... The client who is currently logged on,  The site of the client who is logged on or both Customizing is easy. ...
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02/13/2012 11:49 PM
4 Replies and 5071 Views IIS Error on Helpmaster Pro 11.12.15  5071  4 Started by  Chandrasekar Vasudevan Hi all,&160; I have installed HelpMaster Pro 11.12.15. I was able to install the desktop and works smoothly, while the web version is not working. In IIS 7.5, there is a website created as winLogin, In that when i right click on authentication and choose 'open feature'.... It says 'There was an errror while performing this operation Details: Filename: \\\c:\inetpub\wwwroot\helpmaster Web Interface\WinLogin\web.config Line number: 6 Error : There is a duplicate 'system.web.extensions/script...
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by  Chandrasekar VasudevanJump to last post
01/18/2012 8:28 PM
3 Replies and 8398 Views Web interface timeout  8398  3 Started by  Scott McKenzie One of my users advised that the web interface times out too soon. &160;He was trying to log a job (amongst other things) and by the time he clicked on submit his session had timed out and he lost the contents. Is there a configurable timeout for web interface sessions
3 8398
by  Suman DasJump to last post
08/03/2010 10:48 PM
2 Replies and 5134 Views Logging time spent on actions  5134  2 Started by  Daniel Hughes When adding actions to a job through the web console in HM, the Time (hh:mm:ss) boxes are greyed out and I can not put in time spent. Only Cost is available. Is this a flaw or are we meant to be able to put times in
2 5134
by  Daniel HughesJump to last post
10/11/2009 4:47 PM
1 Replies and 4904 Views Customizing the View  4904  1 Started by  Joanne Crang We've just implmented this and I was trying to figure out if I can customize the fields that the user sees in the explorer view Thanks Joanne
1 4904
by  Suman DasJump to last post
03/10/2009 6:20 PM
1 Replies and 6707 Views What will your clients be able to see?  6707  1 Started by  Renee W It's all well and good to give your client's a self-service option, but what if you don't want them playing around with their job, or seeing all of the information associated with them.&160; How flexible is the web interface&160; At the lowest level, you can configure the web interface so your client's can only view their jobs.&160; This keeps them informed, without giving them authority to change things. At the highest level, they can see both their jobs, and those of everyone else linked...
1 6707
by  Rod WeirJump to last post
04/15/2008 7:54 PM
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Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster with 0 replies As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements with 0 replies A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! with 0 replies We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster with 0 replies Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

Maintenance release of HelpMaster, v17.22.5 is now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release delivers some exciting new workflow improvements, along with improved staff web porta...

New employee on-boarding workflow using new workflow objects by Rod Weir in Using HelpMaster As the workflow capabilities of HelpMaster continue to improve, one of the things that we've been seeing from users of HelpMaster is building proc...

Maintenance release of HelpMaster, v17.20.14 is now available by Rod Weir in Announcements A new release for v17 is now available.   This release fixes a number of issues for version 17 as well as new and enhanced features. &...

Video settings on 4K monitors and/or high DPI settings by Rod Weir in Bugs!!! We've recently been getting bug reports of not being able to select items from drop-down boxes on the job screen (and others) when using high-res ...

Faster entity search screens coming by Rod Weir in Using HelpMaster Next release of HelpMaster will feature faster entity search screens (clients, sites, assets, all templates etc).  We've re-factored a lot of...

RE: Email Manager and Priority Manager services by Rod Weir in Bugs!!! Hi Josh, Thanks for reporting this and for assisting the dev team off-line to diagnose this issue. We've been working on the code and have foun...

Email Manager and Priority Manager services by Josh B in Bugs!!! Recently we have had a number of problems with the Email Manager and Priority Manager.  We have worked through all of these issues on a case-by-c...

Updating custom Crystal Reports to work with UTC dates by Rod Weir in Reports and reporting HelpMaster v12 changes the way date data is stored in the database.  If you have created custom Crystal Reports (or other reports in other soluti...

Maintenance release of HelpMaster, v17.16.28 is now available by Rod Weir in Announcements This release fixes a number of issues for version 17. For a detailed list of fixes, refer to the version history.   For a list of the major...

Categories for templates - Job, Action, Email by Rod Weir in Using HelpMaster Configuring HelpMaster is an on-going task that requires a good understanding of the business and the processes you're working with.  To assi...